Casinos traditional often have a distinct scent, one strongly associated of tobacco. But as smoking rates dwindle, casinos are investigating new ways to create inviting atmospheres that attract a wider clientele. Replacing the smell of cigarettes with uplifting aromas could be key to this transformation. Studies suggest that specific scents can im

Waiting on hold can be a frustrating experience for customers. Unfortunately, long hold times often lead to call abandonment, where customers hang up before reaching a representative. To prevent this, businesses must make changes to engage customers while they wait. Give engaging content, such as music, updates, or even interactive quizzes. {Consi